Travel FAQs
Straightforward answers to common outbound travel questions from Sri Lankan travellers.
Travel questions, answered clearly
What services does ZinZen Travels provide?
International tour packages, air tickets, hotel and transfer coordination, selected visa assistance, activities and travel insurance support.
Which destinations do you specialise in?
Thailand, Malaysia, Vietnam and Singapore are key outbound destinations, with India, Bali, Maldives, Dubai, Azerbaijan and other destinations available depending on demand and supplier availability.
Are package prices inclusive of airfare?
Only when the quotation clearly states airfare is included. Otherwise air tickets are quoted separately.
How much deposit is required for a tour?
A 20% deposit is generally used for standard tour packages, with the balance normally due 14 days before departure. Booking-specific supplier or peak-season terms may differ.
When must air tickets be paid?
Air tickets require full payment before ticketing. Fares and availability can change until tickets are issued.
Do you arrange private tours?
Yes. ZinZen Travels arranges private tours for couples, families and private groups, with a minimum of 2 travellers, subject to destination and supplier availability.
Can you help with visa applications?
Yes, for selected destinations. We can assist with document requirements and the application process, but approval is decided by the relevant authority.
Can an embassy request extra documents or an interview?
Yes. Visa authorities can request additional documents, clarification or an interview even after submission.
Do you provide travel insurance?
We can assist with available travel insurance options. Exact coverage, exclusions and premiums depend on the insurer and selected plan.
How do I get a quotation?
Send your destination, preferred travel dates, number of travellers and key preferences through the website or WhatsApp. We will prepare current options.
Can I customise a package?
Yes. Most itineraries can be adjusted for hotel category, duration, transfers, activities and sightseeing, subject to availability.
What happens if a flight schedule changes?
We assist with the available options, but airline rules and fare conditions govern changes, refunds and rebooking.
Frequently asked questions
What services does ZinZen Travels provide?
International tour packages, air tickets, hotel and transfer coordination, selected visa assistance, activities and travel insurance support.
Which destinations do you specialise in?
Thailand, Malaysia, Vietnam and Singapore are key outbound destinations, with India, Bali, Maldives, Dubai, Azerbaijan and other destinations available depending on demand and supplier availability.
Are package prices inclusive of airfare?
Only when the quotation clearly states airfare is included. Otherwise air tickets are quoted separately.
How much deposit is required for a tour?
A 20% deposit is generally used for standard tour packages, with the balance normally due 14 days before departure. Booking-specific supplier or peak-season terms may differ.
When must air tickets be paid?
Air tickets require full payment before ticketing. Fares and availability can change until tickets are issued.
Do you arrange private tours?
Yes. ZinZen Travels arranges private tours for couples, families and private groups, with a minimum of 2 travellers, subject to destination and supplier availability.
Can you help with visa applications?
Yes, for selected destinations. We can assist with document requirements and the application process, but approval is decided by the relevant authority.
Can an embassy request extra documents or an interview?
Yes. Visa authorities can request additional documents, clarification or an interview even after submission.
Do you provide travel insurance?
We can assist with available travel insurance options. Exact coverage, exclusions and premiums depend on the insurer and selected plan.
How do I get a quotation?
Send your destination, preferred travel dates, number of travellers and key preferences through the website or WhatsApp. We will prepare current options.
Can I customise a package?
Yes. Most itineraries can be adjusted for hotel category, duration, transfers, activities and sightseeing, subject to availability.
What happens if a flight schedule changes?
We assist with the available options, but airline rules and fare conditions govern changes, refunds and rebooking.
Ready to plan your journey?
Tell us your preferred dates, number of travellers and the experience you want.